Customer service

Real people who cook on this gear. Ask before you buy, ask after – it’s the same team.

Write to us

info@grilly.eu – orders, delivery, returns, invoices.
Replying to your order confirmation works too; it lands in the same inbox with your order number already attached.

We answer on working days, Monday to Friday, usually within one working day. We write in English; Finnish and Estonian are fine as well.

Call us

+372 600 6698
Monday to Friday, 9:00–17:00 Estonian time (EET, UTC+2 / UTC+3 in summer). Outside those hours, email is faster – we’ll have your order in front of us when we reply.

Send us a message

Quickest way to reach the team. If it is about an order, add the order number and we can look it up before replying.





    Product questions

    Not sure which rub for brisket, whether a sauce is too hot for the kids, or if a kamado fits your terrace? Ask. We would rather spend ten minutes on an email than send you something you won’t use. Include what you are cooking and on what – the answer gets a lot better.

    Where we are

    GRILLY is run by BBQÄssad OÜ, a BBQ specialist shop in Tallinn, Estonia. The same stock ships to the whole EU.

    BBQÄssad OÜ
    Pärnu mnt 230/1
    11314 Tallinn, Estonia
    Company registration no. 16583831 · VAT no. EE102540251

    Useful pages

    Disputes

    If we can’t sort something out together, you can turn to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon, komisjon.ee) or the consumer dispute body in your own EU country. We’d still rather you write to us first.